Terms & conditions

Bubbling – Terms of Service

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These Terms of Service (the "Terms") govern access to and use of the Bubbling platform and related services (the "Services") provided by Bubbling, a company incorporated under French law ("Bubbling", "we", "us", or "our").

By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

1. Definitions

• "Agreement" means these Terms and all documents incorporated by reference.

• "AI Platforms" means third-party artificial intelligence systems, including large language models and generative AI systems (e.g., conversational or answer engines) that are not operated or controlled by Bubbling.

• "Customer", "you", or "your" means the legal entity or individual using the Services.

• "Customer Data" means all data, prompts, briefs, content, configurations, and other information submitted by or on behalf of the Customer through the Services.

• "Insights" means analyses, diagnostics, benchmarks, recommendations, reports, scores, and outputs generated by Bubbling through the Services.

• "Order Form" means any order, subscription confirmation, or pricing plan accepted by you, whether online or offline.

• "Subscription Term" means the duration of your paid or free subscription.

2. Description of the Services

Bubbling provides a software platform that simulates, analyzes, and interprets AI-generated conversations and recommendations in order to help organizations understand how brands, products, or services are represented, recommended, or ignored by AI systems during decision-making journeys.

The Services:

• do not control or modify AI Platforms;

• do not guarantee that a brand will be cited, recommended, or preferred by any AI Platform;

• provide analytical and strategic Insights based on simulations, probabilistic models, and observed patterns.

Insights are decision-support tools, not guarantees of outcomes.

3. Access and Use

3.1 Eligibility

You must be at least 18 years old and have the legal authority to bind your organization to use the Services.

3.2 Account Responsibility

You are responsible for:

• maintaining the confidentiality of your login credentials;

• all activities occurring under your account;

• ensuring that your Users comply with these Terms.

3.3 Acceptable Use

You agree not to:

• use the Services for unlawful, deceptive, or harmful purposes;

• attempt to reverse engineer, extract source code, or replicate Bubbling’s models, methodologies, or outputs;

• resell, sublicense, or provide access to the Services without authorization;

• use the Services to generate or analyze content that violates applicable laws or third-party rights.

4. Subscriptions, Fees, and Payment

4.1 Subscription Plans

The Services are provided under subscription plans described in the applicable Order Form.

4.2 Fees

Fees are payable in advance, non-refundable except as expressly stated in these Terms, and exclusive of taxes.

4.3 Payment

You authorize Bubbling (or its payment providers) to charge your designated payment method. Failure to pay may result in suspension or termination.

4.4 Renewal

Subscriptions automatically renew unless canceled prior to the end of the current Subscription Term.

5. Customer Data and Data Protection

5.1 Ownership

You retain ownership of your Customer Data. You grant Bubbling a non-exclusive, worldwide, royalty-free license to process Customer Data solely to provide, maintain, and improve the Services.

5.2 Data Protection

Personal data is processed in accordance with applicable data protection laws, including the GDPR. Details are set out in our Privacy Policy and Data Processing Agreement.

5.3 AI and Model Improvement

Unless otherwise agreed, Bubbling may use aggregated and anonymized data derived from Customer Data to improve its models and Services. Bubbling does not use Customer-identifiable data to train third-party AI models.

6. Intellectual Property

6.1 Bubbling IP

All intellectual property rights in the Services, software, methodologies, simulations, scoring systems, and Insights belong to Bubbling.

6.2 Customer IP

You retain all rights in your Customer Data.

6.3 Feedback

Any feedback you provide may be used by Bubbling without restriction or compensation.

7. Confidentiality

Each party agrees to protect the other party’s Confidential Information with reasonable care and to use it only for purposes of this Agreement.

8. No Relationship with AI Platforms

Bubbling is independent from AI Platforms. Bubbling:

• does not represent or act on behalf of AI Platforms;

• does not influence AI Platforms directly;

• cannot compel AI Platforms to change outputs.

AI outputs may change at any time without notice.

9. Disclaimers

THE SERVICES AND INSIGHTS ARE PROVIDED "AS IS".

BUBBLING DOES NOT WARRANT THAT:

• INSIGHTS ARE COMPLETE, ACCURATE, OR ERROR-FREE;

• ANY BRAND WILL BE RECOMMENDED BY AI PLATFORMS;

• BUSINESS, MARKETING, OR FINANCIAL RESULTS WILL BE ACHIEVED.

YOU ACKNOWLEDGE THAT AI SYSTEMS ARE PROBABILISTIC AND NON-DETERMINISTIC.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• BUBBLING SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES;

• BUBBLING’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold Bubbling harmless from claims arising from:

• your misuse of the Services;

• violation of these Terms;

• infringement caused by your Customer Data.

12. Termination

Either party may terminate for material breach not cured within thirty (30) days. Upon termination, your access to the Services will cease.

13. Governing Law and Jurisdiction

These Terms are governed by French law. Any dispute shall be submitted to the exclusive jurisdiction of the courts of Paris, France, unless mandatory law provides otherwise.

14. Miscellaneous

• If any provision is held invalid, the remainder remains in force.

• Bubbling may update these Terms with reasonable notice.

• These Terms constitute the entire agreement between the parties regarding the Services.

Questions? Contact us at: legal@getbubbling.com